Fabric seam ripped, and zipper completely broke trying to remove and re-insert the pads to make useable. FINALLY got the right configuration but elastic straps had also become over-stretched with all the on & off...
It finally was "better" than my seat without it, held together with duct-tape and a configuration of the 2 elastic straps, but, after 2 rides I decided to remove the headrest (finally found out HOW) and completely turned it around. GAME CHANGER! Headrest is backwards, I am THRILLE...