Ok, I'm hoping this will be super helpful review.
I like a fairly flat / low profile pillow, particularly because I often sleep on my stomach. When the SnugHug arrived, the profile of the overall pillow was SUPER high. Like, I'm talking high for even a high profile pillow... and it quite firm because the filling was packed in quite tightly. I gave it a go on the first night, but the pillow profile was so high that if I lay on my back, my neck was on such an angle the I could nearly touch my own...