Not the best experience and have been contacting customer services trying to get a resolution.
I mistakenly order my print as a poster and not a canvas and was awaiting my preview to then change to a canvas.
This never came and I contacted the company.
I was shown a pic of an email thay was sent, but it was in German. When I said I deleted it as thought was spam, the customer services said I should of opened it and used a translator to decipher it... this is ludicrous and promotes scam emails...