Received my order two weeks ago, one for me and one for my wife. I actually received an email from ceo, Thomas Trudel thanking me for my order. After that, I received updates on the shipping and tracking. They even, sent me the setup instructions before it arrived. This is truly a wonderful watch, it's all I need to track my health stats and daily assistance. The battery life is fantastic. I will update in another month or so after I have had time to figure it out.