A little new to this kind of product, and shopping experience.
Early on, my questions regarding how the product would function and what each part did were answered with satisfaction.
When the delay in shipping occurred, your team appropriately notified your consumers.
The only issue in this regard, that I recall, was a question of mine that went unanswered.
When the product came, I saw some hardware and cords that I could not identify, with insufficient instructions on what they were for, or...