I have to applaud Wai’s customer service. I ordered a pair, and when they arrived I was initially disappointed with the color (the photos online looked like they were white/charcoal but they ended up being white/brown/navy), but I decided to keep them anyway. After wearing 1 day, I noticed a hole in one of the pockets. I reached out to Wai’s customer service, and was answered by Jonnathan the same day. I sent him a picture of the hole in the pocket and he got me another pair in a different color...