Wow! I ordered a bunch of these mugs among other things for Christmas gifts, and a few arrived damaged. I contacted LNS and they immediately shipped out some replacements! I received them within 4 business days. Not only did they send more mugs than what needed to be replaced, but also sent over some other free gear and accessories, which was a really nice surprise! Can't wait to rep our t-shirts, hats and mugs. Excellent customer service! Thank you! :)