I have ordered a planner almost every year for many years and have been very happy. The planner I received this year, however, seems defective and I reached out to customer service via email (the only way to contact) but still have not received a response back. The front and back cover on this planner do not lay flat at all, but rather bow upward at the side edges. Also, upon opening the planner, there is always a popping/clicking sound on the spine. I wish someone would be able to help me w...