I am so, so, so disappointed. This story is one that has touched my heart for years. I was so excited for this bracelet. I bought one as a gift for my friend and one for me. The second time I wore it, the tassel looked like this. When I emailed customer service, this was their response...
"We have had a few tassels unravel which we are so bummed about. Our producers are working on a better way to secure the tassel. We have suggested a dot of super glue on the tassel where the string fastens it...