The day I ordered the sweatshirt, I sent a message through your website on the contact us page. I requested to change the color and size, bc my son said he wears a large and I had already ordered a medium. I never heard back. I sent messages daily over the next several days. I put my email address in as requested and said I would hear back. I never did. A few days later, my husband chatted with someone on the Instagram page about what had happened and that we were trying to get the order changed...