It was just ok. The first one that was sent to me was faulty but the customer service was great getting me a new one in a few days. However, this review is for the product. I didn't think that the waves looked all that different from normal wavers on the market (e.g., bedhead etc.), and plus unless you have super healthy hair, after a few hours, your hair does start to look frizzy with the waves. So, overall, it's an ok product, but the results don't look as good as I expected. The ones tha...