I placed an order on December 6 and have still not received the product. When I contacted customer service, I was told to contact the shipping vendor directly, but no phone number or email was provided. I followed up requesting either a refund or clear next steps and have received no response.
This is extremely disappointing, particularly because I’ve ordered from Kaiya in the past and previously had good experiences with their customer service. At this point, this review is the only way I’ve b...