OUTSTANDING CUSTOMER SERVICE!!
OUTSTANDING COOLER!!
So, the first one came in damaged in shipping. It had a dent. I contacted Hooked company, and they shipped out another one, FEDEX the next day. FEDEX also picked up the damaged one. Outstanding customer service!!!
Then I tested it, by pre-cooling, with a couple cold packs for 24 hrs, then packed it with 1 liter, frozen bottles of water, standing up that I keep in the deep freezer for power outages, and some thin cold packs around the edges. I p...