Brilliant customer service! Very good communication with my questions and queries, and after ordering a sample I felt confident to order the invisible wire extensions. The hair is excellent quality and the piece is well made! My only disappointment is that it’s too thick for my hair, my hair is very very fine. I still plan on wearing the hair extension, I’ll just need help putting it on - I’m a complete novice when it comes to extensions, but looking forward to wearing this.