I had an issue with my package coming damaged and empty, they instantly went to work to send me a new one, it took an unusually long time being Christmas time, the new one came misspelled, once again they went to work trying to fix the problem, they rushed my new necklace it arrived in record time, in perfect shape.. the necklace is beautiful, the quality excellent, my daughter loves it.. product and customer service gets a 10 from me..