I absolutely Love this idea! I purchased my picture as a surprise for my BF with specific instructions like they ask you to provide, but the first artist just couldn't get it right, and gave me Nothing I asked for. It was very frustrating, and I almost gave up and accepted the mediocre picture, but their customer service rep said they wanted me to really love it. They gave my request to another artist and they got it right on the first try!!! We absolutely love it, and we are proudly hanging it ...