I had originally purchased this because I loved the concept. When I got my first one, I simply could not get the "head" removed from the handle. This was disappointing and I reflected that to customer support. To my total surprise, customer support was super helpful! In the end, I couldn't get the head off, so they sent me another one - turns out, this one works perfectly. So now, I love the concept, the usage, and the customer support. The trick is to keep the unit wet when cleaning the grill. ...