I purchased three of these, to gift to my daughter, then to a couple of her friends, for Christmas. The initial package ended up 'lost in transit.' With that, I reached out to "Kong Drinking Co.," very easily, through their email posted on the website. First, they promptly sent me an entire replacement order, so that I had it right after Christmas (they truly shipped it to me overnight, on their dime), which allowed me to still make it an exciting "after the fact," Christmas gift. ...