I ordered this product on 08/11/24. It took a long time to be delivered, but I received it on 20/12/24. To my disappointment, they had misspelled my daughter’s name, despite the fact I provided correct details. I was told to send the backpack back via return post, so the embroidery could be rectified, which I did. I haven’t received my backpack STILL and have had minimal to no contact regarding this issue. I’ve emailed asking for updates as to where my order or hard earned money is, with no avai...