Our gnome wreath showed up in a box that was bent in half, and the wreath was VERY bent out of shape. When first notified, the company told us to just bend it back into shape. And while it bent back better than I expected, it was still not flat in several areas. Once we let them know that it could not be flattened back out, they agreed to send a replacement, and it is adorable. Will have to wait to display until next year, but pleased with the end result and the customer service.