I purchased a pair of Edifier speakers that arrived DOA (dead on arrival), with severe distortion even at low volume and a non-functioning remote control — which makes it impossible to access key features like DSP.
I contacted the seller the very next day, and also reached out to Edifier support directly. They requested a video demonstrating the issue, along with a song reference, invoice, and serial number. I provided everything immediately.
After reviewing the evidence, Edifier support told ...