I purchased these glasses and they arrived, as expected. Excellent quality and the packaging and style was amazing, but all that has been ruined with your customer service experience. Unfortunately, the glasses didn’t fit as expected. They have sat in their original packaging and box since I received them. I reached out and requested to exchange them for a different model. The response was I am past the 14 day return, barely, at that time. I was told they would have to get approval for a replac...