The ordering process was easy, and the map itself is excellent and packaged very well. However, it took about a month to arrive, and there was no communication during that time. I placed the order in early December, hoping to have it for Christmas since it was a gift, and it would have been helpful to know in advance that it wouldn’t arrive in time. Any communication during that time regarding a shipping date would have made a big difference. I would give 4.5 stars if that was an option.