First ordered two of them, one rainbow and one tie-dye. The rainbow one was perfect; the tie-dye one had two angry faces (which kind of amused me as well haha). I made contact with their costumer service and got helped right away. They promised to send me a new one immediately. When it got delivered, I saw a smiley face right away, perfect! It takes a while for them to arrive, but I think it is normal to have a little patience, especially in times like these. The moodplushies are super soft and ...