These bracelets are unbelievable, and the service of zenshop absolutely matches it! I initially bought the 3 pack of the red, burgundy, and gold. The burgundy one started to unravel a tiny bit at the end, so I took a picture and emailed zenshop to see what I could do. In a matter of 30 minutes I had a shipping confirmation email for a new one at no charge and a response from the team apologizing for the defect. Beautiful and Quality products and even better service!