I ordered a pair of the bamboo named earrings for my daughter and chain and she loved them. After 7 months she had an issue with the earrings. I literally commented the problem on one of their social media post and was immediately contacted they ended up replacing them and sending an extra pair , a different pair at that for my inconvenience. I was so impressed, I didn’t even have to send them a email, just off a comment. Great service and product. VERY PLEASED!!