There was thread in shawl for which Iam following from last 2-3 days and no support received. Today customer personnel told me that she will check for replacement and confirm back to me in 5 min. But she never turned up. Very poor customer service as she knew in sometime it will be 06:00 pm n shift will be over n till Monday things will be delayed. Honestly, I have stopped other orders seeing the current bitter experience and feeling sad and would not recommend to anyone.