I inadvertently purchased two identical necklaces, and had to return the 2nd. My initial sense was that it would be difficult to return - having to provide proof of purchase, hard to find return address, little customer support, etc. The actual experience was quite different. I received an automated email with address and simple return instructions - and found the refund was processed within one week of when I returned the necklace. Nice job for rare but welcome easy-to-use return polic...