I bought 2 bracelets, one for me and one for my granddaughter, we both love them! This is an excellent company, they replaced one of the bracelets as I thought they only send one. Upon my discovery that I gave my granddaughter the empty bag that my bracelet was in, they immediately send me another. I emailed them and told them I found the missing bracelet, and they gifted it to me. Thank you for being awesome!