I had ordered this for my husband for Father's Day. It was a photo from his 40th birthday. I had asked for a colour pallet different to the photo, to which they had done but I had a different picture in my head. I requested the change and I got a response acknowledging my request, in a very positive way, and that the artist would alter it for me. The next day I received an updated image, better than I imagined. The service and work is brilliant!