We ordered ours back in November right when that video went viral and holiday sales were going on. We tried to be patient, knowing it would probably take a long time. After we received our initial one, cracks started growing in one of the parts of it with no real explanation of where they came from, so we contacted their support person (with pictures from the day we received it to the day we noticed the cracks growing) who was so lovely and helpful and we received a replacement one for free. We ...