I had a very frustrating experience with this company.
After placing my order, I realized my old address was still on file. I immediately contacted them—twice—asking to update the shipping address. In both responses, they confirmed that the address had been changed.
Despite that, they still shipped my order to the wrong (old) address.
I reached out again as soon as I saw the tracking information, but I never received any response. Being ignored after their mistake made the situation even worse.
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