Ordering the watch was simple easy. I did call and change some of the message on the back. They responded immediately with the changes. I order the luxury box, which was very nice. The back part was broken at the hinges, I called again and set some pictures of the box, they are sending a new box. Customer service is a 5 star. Only reason for the 4 star vs 5 5 star was the box being broken. Otherwise I love the product, well work it, and USA made, great customer service.