I accidentally placed a big order, reached out to the company within an HOUR of placing my order to ask to cancel and refund my order. Emailed them 3x and called their “customer service number” that no one answers multiple times. 3 days later the finally email me back saying they cannot cancel my order because it was shipped meanwhile I contacted them IMMEDIATELY after placing my order but no one responded to me for 3+ days. Awful company and customer service.