I ordered a few of these at once, and the one with the shopping bag arrived with the tail broken clean off, but it was clearly broken because the bubble-wrap was too tight, and not because of the shipping, because the box was completely undamaged. However, I got in touch with Kika about a replacement and they were fantastic! They asked the manufacturer for a new one of the same type after a simple pic from me that proved it was really broken, and the replacement one arrived just fine! Look how c...