Except for a slight hiccup with delivery, customer service did get right onto it and rectified. I had ordered the mats in black for my previous car, so I knew I'd be happy with them, hence the second order. This time, I ordered the vivid burgundy for my newish Kona. They look terrific and provide a nice splash of colour, and, this time, I got the boot mat, too. Not a cheap set but I gotta say they look a million dollars so they are worth every cent. Can only recommend. 👍👍👍