I absolutely love my bracelet. This by far, is one of the most responsive & courteous companies I’ve ever purchased from. I had my bracelet for a couple of days, & one day I looked down & my sweet sister’s charm had fallen off. I was devastated! I immediately emailed the company, & someone emailed back within the HOUR! They graciously sent me another bracelet & I’ve worn it every day since. I will most definitely be purchasing from them again. Great company with great integrity! Thanks, guys!♥️