Love the packaging , product arrived in two weeks or less. Instructions were easy to follow, theres was a slight irritation around the front of my face where the solution on the product may have touched the skin. So next time I will apply some vaseline around the face area. It did not burn, sting or anything of that nature , there was no harsh smell, the shampoo and conditioner had a light fragrance. After following the instructions carefully my hair came out really nice, slick, straight, and e...