Customer service is top notch. I personally don't like just pure power paddles. The loco is my favorite thermoformed paddle I have had. It's fairly easy to control for a thermoformed paddle, perfect amount of pop, more than enough power, and the best thing about this paddle is the spin. So easy to generate top spin, flicks and rolls are easy with this paddle.I love this paddle at the kitchen with its low swing weight and hybrid shape its extremely quick in hand battles.