Absolutely thrilled with the end product - I was the customer from hell (didnt read the picture instructions, emailed them repeatedly to ask how to send replacement picture, asked to change background) and they were fast, polite, and extremely accommodating. I've sent a pic of the finished portrait to everyone and hands down everyone loves it. And my husband - I couldnt wait until fathers day so I gave it to him the DAY it arrived and he said it is one of the best gifts he has ever received....