I was a bit disappointed when this pumpkin arrived. The quality was great, but the color looked different than the photo online. Specifically, there was a lot of opaque lilac in it in real life, whereas, I thought it was going to be sheer purple and red instead. However, Luke's customer service was wonderful. After I explained my disappointment, they helped me with a return label so that I could exchange it for a pumpkin more to my liking. It's that kind of service that will keep me coming ...