I'm giving 4 stars but I don't know if it really deserves it, the quality of the flowers is amazing, I've bought maybe 3 lasting belles and now gold roses BUT the shipping and communication is a mess, shipping is unorganised and slow, communication is next to nothing comming from someone who emailed, messaged on instagram and Facebook to no reply until the day it actually turned up & this isn't the first order I've had this problem with. Customer service needs a HUGE overhaul.