The customer service and art from Knitwise is insanely good. They were so patient with me as I requested slight changes to the sweater they designed.
My package got lost and I was devastated. They emailed me to check in, and when I told them what happened, they checked in on me every other day while I filed a claim and gave me all the info I needed to do so. Responses were so quick.
In the meantime, I was able to order another sweater, just in time for Christmas. And, of course, the sweater ...