After not receiving the preview on time, I was sceptical about the company promises. However, when I did receive it the quality was good, but the lay out wasn’t as I wanted, so I requested changes and these were done quickly. After I approved the changes, the print was delivered within the time scale. I am very happy with the end product, but going forward, I think it’s better to be honest with your customer about the preview time instead of trying to meet a unrealistic time frame.