Everything was on point , the chain itself was packaged so good and secure , the only issue I had was I sized my dogs neck wrong didn’t follow the instructions that they provided, that was entirely my fault and due to that the chain hangs a bit , I didn’t return it because I figured he’s only 8 months and still has a lot of growing to do , so I sure pretty soon it will fit him properly, Thank You So Much BadMofo for your business .