I ordered a personalized, engraved pounamu bracelet for my sister, in memory of her beloved pet she lost recently. The bracelet is just perfect, my sister was really moved when she recueved it. The team at Arrowtown were supportive and helpful in regards to my design requests. Excellent communication, service, quality. Delivered overnight. The hessian packaging is lovely. Also I was surprised at how quickly my order was ready. Thank you so much.