The product was a gift for Christmas, order placed in plenty of time, and yet the closer it got still no delivery. Contact was ignored for many days until I had a generic response back assuring me it would be delivered before Christmas, then when chased a couple days before I was told a surge in orders had set them back and they were unable to get it delivered before Christmas. Arrived mid January. Product itself is good but delivery, communication and customer service is non-existent.