It’s just not a great fit and the quality isn’t there. I measured accurately according to your website, and I bought one based on a friend’s positive experience. He has an XXL which is too big for me, but oddly fits better than the XL I ordered.
The strap adjustment (or lack of) on the sides is useless, it doesn’t allow the straps to be adjusted so they sit in front and behind your ears instead on top of them.
I’ll need to wear a headscarf or similar or replace the pads to get a better fit, a...