I'm happy with this bracelet, but my original order was for two bracelets two different animals and that is not what I received in the mail, when I contacted them by email that's the only way they show you a contact I received an email back that did not even address the issue instead they sent me a card with an animal's information for bracelets I did not even have because they never sent it, I have tried to email them again so they could rectify this situation and they have not responded