I was totally unhappy about the customer service. Ordered on November 15, and after a length of time with no acknowledgement of shipping, I started trying to contact this company. NOTHING. I finally wrote a less than positive review, and that eventually got me a response, but still no tracking info. I responded to your eventual e-mail, and it took another several days to hear from you. I FINALLY heard from the company in late December, (just as I was ready to tell Pay Pal to cancel the ord...